Shipping policy
UK Orders
| For Orders Under £60 | |
|---|---|
| Royal Mail 48 | £3.99 |
| Royal Mail 24 | £4.99 |
| Royal Mail 24 Tracked | £5.99 |
| For Orders £60 and over | |
| Royal Mail 24 | FREE |
| Royal Mail 24 Tracked | £1.00 |
All in stock orders received before 4pm will be dispatched the same working day. Orders placed over a weekend or bank holiday are dispatched on the next working day available.
Delivery is estimated at 1-3 days, however these times can be slightly extended during particularly busy periods, or bad weather. *Some particularly sought after products require dispatch using a tracked service at an additional charge.
EU Orders
All orders, unless otherwise specified by the customer are dispatched via Royal Mail Standard Airmail.
Delivery is estimated at 5-10 days, however these times can be slightly extended during particularly busy periods or periods of national inclement weather (UK or the country of delivery)
Your item will be declared as "lost" if you haven't received anything after 60 days. After this time, we'll be able to send you a replacement and enter a claim in with Royal Mail on your behalf.
We are registered with the EU's IOSS scheme, so all orders under 150 EUR will arrive with no additional taxes or fees. For any orders over 150 EUR, taxes, duties and fees are the sole responsibility of the customer. Please refer to your country's tax authority to assess if any taxes are due prior to ordering as we cannot assist with queries relating to local tax matters.
USA, Australia & Rest of the World Orders
Standard delivery time on orders to the rest of the world is 8-15 days. However, we are not responsible for the amount of time your order is held by your country's customs control. They normally release imports within a few days, but it could be up to 90 days. Please contact your local customs authority for more information.
We offer expedited services which can get your item to you within 3 days - you will be able to see the price of this at checkout.
Some products may attract taxes and or VAT on import. These are the sole responsibility of the customer. Please refer to your countries tax authority to assess if any taxes are due prior to ordering as we cannot assist with queries relating to local tax matters.
Please be advised that due to licensing or contractual restrictions, some products (notably Loungefly) cannot be shipped to the USA.
